Returns & Refunds

Returns & Refunds Policy

At Checkmate, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a hassle-free return process.

Return Eligibility

• Items must be unused, in original packaging, and returned within 30 days of delivery.
• Returns are accepted only for products purchased directly from our store.
• Proof of purchase (order number or receipt) is required.

How to Initiate a Return

1. Contact Us – Email our support team at hello@checkmate.cc or fill out our return request form.
2. Receive Return Instructions – We’ll provide details on how to ship your item back.
3. Send the Item – Ship the product to the given return address.
4. Refund Processing – Once we receive and inspect the item, a refund will be issued to your original payment method within 5-7 business days.

Non-Returnable Items

• Used or damaged items (unless received in a defective condition).
• Gift cards and promotional items.

Exchanges

If you received a defective or incorrect item, we’ll gladly replace it at no additional cost. Contact us within 7 days of delivery for assistance.

Need Help?

For any questions about returns or refunds, reach out to our support team—we're happy to assist!

Thank you for choosing Checkmate!