Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to hello@checkmate.cc.
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
General Questions
Checkmate is a fitness brand dedicated to providing high-quality fitness products designed to support strength, endurance, and flexibility training.
At Checkmate, we offer a wide range of high-quality fitness products designed to support various workout routines, including:
- Strength Training Equipment – Dumbbells, kettlebells, barbells, weight plates, resistance bands, and power racks.
- Cardio Equipment – Jump ropes, agility ladders, speed parachutes, and battle ropes.
- Bodyweight Training – Pull-up bars, dip bars, push-up bars, and suspension trainers.
- Yoga & Flexibility – Yoga mats, foam rollers, yoga blocks, stretching straps, and balance balls.
- Recovery & Mobility – Massage guns, resistance bands, foam rollers, muscle rollers, and acupressure mats.
- Home Gym Essentials – Adjustable benches, squat racks, multi-functional workout stations, and treadmill mats.
- Functional Training Gear – Medicine balls, slam balls, sandbags, and core sliders.
- Wearable Fitness Gear – Weightlifting gloves, knee sleeves, wrist wraps, ankle weights, and compression gear.
Our goal is to provide everything you need to take your fitness game to the next level! 💪🔥
No, we currently do not offer international shipping. We only ship within the United States. Stay tuned for updates as we expand our shipping services in the future!
Absolutely! We use high-quality materials to ensure long-lasting performance.
Yes! We frequently offer discounts, promotions, and bundle deals. Keep an eye on our website and social media pages for updates.
2/ Capture screenshot or video for the issue you get.
3/ Specify which template and version you are using.
4/ Describe clearly how to reproduce the issue.
5/ Submit a support ticket at here: https://halosoft.ticksy.com/. Our support team will get back to you soonest, please help us to wait.
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Yes! We offer a limited warranty on select products. Please check the product page for details.
Yes! Our products are designed for both home and gym workouts, making fitness accessible anytime, anywhere.
Orders, Shipping, and Support
You can browse our website, add items to your cart, and proceed to checkout for a seamless shopping experience.
We accept credit/debit cards, PayPal, and other secure payment options available at checkout.
No, we currently do not offer worldwide shipping. We only ship within the United States. Stay tuned for updates as we expand our shipping services in the future!
Delivery times depend on your location and shipping method. Standard shipping usually takes 5-10 business days.
Once your order is shipped, we’ll send you a tracking number via email.
We offer hassle-free returns within 30 days of purchase if the product is unused and in its original packaging.
Simply contact our customer support team with your order details, and we’ll guide you through the process.
We’re sorry for the inconvenience! Please reach out to us immediately, and we’ll arrange a replacement or refund.
You can contact us via email, social media handles, or our contact form on the website.
Yes! If you're interested in bulk orders or wholesale partnerships, please contact us for more details.